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Returns and refunds
If something is not right with your order, contact us within 7 calendar days after delivery. We will help you with the next steps.
How to request a return
- Contact us at coolstorebdshop@gmail.com or WhatsApp with your order number and the reason for the return.
- For a damaged, defective or incorrect item, include clear photos or a short video so we can understand the problem.
- After we review the request, we will provide return instructions and the address for sending the item by courier. Please contact us before sending an item back.
Return conditions
For a change-of-mind return, the item must be unused, in its original condition and packaging, with its accessories. Opened personal care and hygiene items and specially sourced or customized items are not eligible for change-of-mind returns. If an item arrives damaged, defective or incorrect, contact us so we can help, including for these items.
Return delivery costs
For a change-of-mind return, the customer arranges and pays the return delivery cost and the original delivery charge is not refundable. If we sent the wrong item or it arrived damaged or defective, we will arrange or cover the reasonable return delivery cost.
Refunds and exchanges
Once an approved return is received and inspected, we will confirm the outcome and arrange the refund using an agreed payment method. Please allow up to 10 business days after approval for us to process the refund; payment providers may take additional time. We do not currently offer direct exchanges.
These terms apply to orders delivered in Bangladesh and do not limit rights available under applicable law. For help, visit our contact page.